Refund policy

Last updated: September 21, 2026

Every SOLENE fragrance is a sealed personal care product. For reasons of hygiene and safety, we are unable to accept returns or exchanges once a bottle has been opened or used, or where the outer seal has been broken. This is standard practice in fragrance, and it is why we offer the Discovery Set: three 10ml travel sprays, so you can find the scent that suits you before committing to a full bottle.

Below is what we do cover.

Damaged, faulty or incorrect items

If your order arrives damaged, leaking, faulty, or is not what you ordered, we will put it right.

Please inspect your order on arrival and contact us at info@soleneparfums.com within 7 days of delivery, including your order number and a photograph of the outer box, the packaging and the bottle. We will arrange collection at our cost and send you a replacement, or issue a full refund including the original delivery charge, whichever you prefer.

Please keep the original packaging until the matter is resolved, as our courier may need it for collection.

Cancelling an order

If you change your mind before your order is dispatched, write to us at info@soleneparfums.com and we will cancel it and refund you in full. Orders are usually dispatched within 1 to 2 business days, so please contact us as soon as you can. Once an order has left us, it can no longer be cancelled.

Items we cannot accept back

  • Fragrances that have been opened, used, or whose seal has been broken.
  • Discovery Sets in which any of the travel sprays has been opened or used.
  • Items reported to us more than 7 days after delivery.
  • Items damaged after delivery through accident, misuse or improper storage.
  • Sale items and gift cards.

Please get in touch if you have a question about your specific order. We would always rather hear from you than have you guess.

Exchanges

We exchange items that arrive damaged, faulty or incorrect, as described above. We are not able to exchange one fragrance for another after delivery, as the bottle cannot be resold once it has left our care.

Returns address

Approved returns are collected by our courier, so you do not need to post anything yourself. Where a return does need to be sent to us, the address is Arjan, Dubai, United Arab Emirates. Items sent back without first contacting us cannot be accepted.

Refunds

We will let you know once we have received and inspected the returned item, and whether the refund has been approved. If approved, the refund is issued to your original payment method within 10 business days. Your bank or card issuer may take a further few days to post it to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at info@soleneparfums.com.

Questions

Write to us at info@soleneparfums.com and we will help.